Customer Service Policy

BlondJet · Last updated: September 11, 2026

This policy explains assistance available for purchases made from BlondJet at blondjet.com.

Requesting Assistance

Use Contact Us and provide your name, order number if applicable, and a description of the assistance you need. Check that the reply details entered in the form are correct. Do not send passwords or full payment-card details.

Product Questions

We can help with product listings, included accessories, and replacement-part compatibility. Include the product name and blender model. Follow product instructions and stop using any item that appears damaged or unsafe.

Order Changes and Cancellations

Request cancellation within 24 hours of purchase. Cancellation is available only before dispatch. Address changes depend on whether your order has already been prepared or shipped; contact us promptly if information needs correcting.

Delivery Assistance

If tracking stops updating, delivery is delayed, or a package is marked delivered but cannot be found, provide your order number so we can review the shipment and help determine the next steps.

Damaged, Defective, or Incorrect Items

Contact us promptly with a description of the problem. Keep the item and packaging. We may request photographs or other information to help arrange a replacement or refund.

Returns and Refunds

Eligibility, return shipping responsibilities, and processing times are explained in our Return & Refund Policy. Please obtain instructions before returning an item.

Following Up

If an issue remains unresolved, reply to the existing support correspondence with your order number and any additional information. This helps keep your request together.

Store Information and Contact

Store name: BlondJet
Store address: 248 West 9th Street, Wilmington, Delaware 19801, United States

For assistance, please use our Contact Us page. This is our store address; obtain return instructions before sending any product back.